Subprocessors

Current subprocessors

• Akamai Technologies (Akamai Cloud, formerly Linode) — application servers, database and object storage for uploaded files. Location: Frankfurt, Germany; uploaded files of workspaces that choose US file storage: United States.
• Backblaze (B2 Cloud Storage) — stores the backups of our database. Location: Amsterdam, Netherlands (EU Central).
• Cloudflare — content delivery, protection against attacks and, where enabled, bot checks (Turnstile) on sign-up, password reset and the contact form. Location: global.
• Mailgun (Sinch) — delivers the emails Hourtick sends (confirmations, password resets, invitations, notifications) and messages from our contact form. Location: EU region.
• Functional Software, Inc. (Sentry) — error monitoring for the web app, from 18 November 2026: when something breaks, the error and technical details of the page or request that caused it, so we can fix it. No session recordings. Location: Frankfurt, Germany (Sentry's EU region).
• Stripe — payment processing and subscription billing (Pro plan), and, for workspaces that connect their own Stripe account, issuing invoices and collecting payments on that account. Location: EU and US.
• Google — sign-in with Google, only for users who choose it, and delivery of push notifications to the Android app (Firebase Cloud Messaging). Location: global.
• Apple — Sign in with Apple for users who choose it, and delivery of push notifications to the iPhone app (Apple Push Notification service). Location: global.
• Microsoft — sign-in with Microsoft, only for users who choose it. Location: global.
• Google Ireland Limited (Google Analytics and Google Ads conversion measurement) — website analytics on hourtick.com outside the app, and reporting a sign-up that followed a click on our Google ad to Google Ads, only for visitors who allow it. Location: EU and US.

Not subprocessors

AI assistants you open with the “Ask AI” buttons (ChatGPT, Claude, Perplexity, Grok, Gemini, Copilot) receive only the prompt you see and send yourself. Tools you connect via our API or MCP server act on your behalf under your agreements with them.

Changes

We update this page at least 30 days before a new subprocessor starts processing customer personal data and notify workspace owners by email.

19 October 2026: added Sentry, starting 18 November 2026, and Backblaze, which already stores our database backups and should have been listed.